Contact Marketing

Slide notes: In this tutorial we introduce Contact Marketing.

The Contact Marketer uses a Call List

Slide notes:

The Contact Marketer or Tele Marketer will use a Call List from which the system will connect one Contact after another. Each Contact is called and some action is performed, for example Sales, Interview, Debt Collection or other.

Result

Slide notes: The action may result in some follow up process, depending on the business pipe. In the case of a Sales Order, it can emerge automatically at Distribution for delivery.

Slide 4

Slide notes: From the dashboard, the Operator executes the Call List, and a Contact appears.

Slide 5

Slide notes: The DIAL function is used to call the Contact, and various other actions can be performed here.

Slide 6

Slide notes: There is plenty to be said about the Call Contact screen, but that is the subject of a separate tutorial.

Slide 7

Slide notes:

Slide 8

Slide notes: In a nutshell, that is what Contact Marketing is about. It is used for Sales Marketing, Collections, Interviews and other contact management functions. In subsequent tutorials, all the functions are revealed.