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Slide notes: In this tutorial we will process a Customer Stock Return, on the Sari Sari business process. Due to the nature of this business, being mostly Cash on Delivery, the system will automatically generate a Voucher that can be used either now or later, i.e. on the next Delivery. It is important to process the Return directly from the Dispatch Console, since this particular option is recognized as a different procedure from the other Customer Credit Note options available in the system.

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Slide notes: The actual processing of the Customer Return is the same as with other Return options. First, we select the Customer profile and indicate the Origination Code for the Transaction.

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Slide notes: Then we dbl-click the RETURNS to add 1 or more Items.

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Slide notes: We can process the return to HOLD if it is unsuitable to be placed back on the shelf, or else directly to Stock, as we will do in this example. The Invoice Number can be looked up, since we have already selected the Customer profile.

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Slide notes: We always have to choose a Return Reason, and of course there can be many more options than we show in this example.

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Slide notes: When we choose ACCEPT the Item is added to the Returns List.

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Slide notes: And of course we can process more Items, but in this case we do not wish to, so we quit the screen.

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Slide notes: On our Credit Note Master, we have 1 Item listed. In this case, that is all we wish to process, so we choose 'Process Credit Note'.

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Slide notes: Of course, a Credit Note print is produced, and the Return is now concluded.

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Slide notes: Although the procedure is complete now, we are going to look at what has happened and exactly how the Customer has been given a credit, for the sake of understanding. Sari Sari is often or mostly a Cash Transaction and the Customer is not present when the Return is processed. Either the Customer has already been allowed a deduction on an Order just Delivered and which was probably C.O.D., or the Credit must be available at the next Delivery.

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Slide notes: Now, we look at the Customer Account. Even though it is a Cash Customer, we still have an Account through which the Transactions are processed.

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Slide notes: When we drill the latest Transaction on this Customer Account, we can see the Retail Return Invoice amount, and it is followed immediately by an 'Auto CRV', i.e. a Credit Voucher. In other words, the Credit Note resulted in the 1st instance in a Credit on the Customer Account, and then followed automatically by a Credit Voucher for that Amount.

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Slide notes: If the Customer has not already been allowed a reduction on Payment collected, then the Voucher will be printed on the Next Delivery Note for this Customer. If the Customer has already been allowed a reduction on collected Payment, then we will be short of this Amount in the Cash Account during the Cash Up procedure, unless we process the Credit Voucher immediately.

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Slide notes: And here we can see the Credit Voucher issued for the Stock Return, and it is available for processing.

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Slide notes: If we choose POST now, then the Voucher is applied against the Cash Account for the Dispatch, and of course the expected Cash is reduced. So that is how the Customer Return is processed in the Sari Sari Business process.